Frequently Asked Questions

How often should I have my carpets professionally cleaned?

It's generally recommended to have your carpets professionally cleaned every 6 to 12 months. However, homes with pets, children, or high foot traffic may need more frequent cleanings.

How long does the carpet take to dry after cleaning?

Drying time can vary depending on the cleaning method used and the carpet's material, but on average, carpets take about 6 to 12 hours to dry completely. Good ventilation can speed up the process.

Are the cleaning products you use safe for my pets and children?

Yes! We use eco-friendly, non-toxic cleaning products that are safe for both pets and children, while still being tough on dirt and stains.

Will professional cleaning remove all stains?

While we can remove most stains, some tough stains like dye, bleach, or permanent ink might not come out completely. However, our technicians are trained to treat difficult stains and will do their best to minimize them.

Do I need to move my furniture before the cleaning?

It's helpful to remove smaller items like chairs and tables before we arrive. However, we can help move larger furniture pieces if needed. We just ask that you remove any breakables or valuables beforehand.

How long will the cleaning process take?

The time depends on the size of the area being cleaned and the level of dirt or staining. On average, it takes about 20-30 minutes per room.

Is carpet cleaning bad for my carpet?

No, professional carpet cleaning is actually beneficial for your carpet's longevity. It removes deep-seated dirt and allergens, which can wear down fibers over time, keeping your carpet looking fresh and lasting longer.

Will cleaning my carpet make it look new again?

While cleaning can significantly improve the appearance of your carpet by removing stains, dirt, and odors, it can't fully restore areas with extensive wear or damage. However, regular cleaning helps maintain your carpet’s overall look and feel.

Can professional cleaning help with pet odors and stains?

Absolutely. We use specialized treatments designed to target and eliminate pet odors and stains. Regular cleaning can also help reduce allergens caused by pet dander.

Do you offer any guarantees for your services?

Yes, we are committed to your satisfaction. If you're not happy with the results, let us know, and we'll work to resolve the issue to your satisfaction.

What is the best method for cleaning carpets?

The best method depends on your carpet type and condition. We use hot water extraction (steam cleaning), which is widely recommended by carpet manufacturers, but we also offer other methods such as dry cleaning for delicate carpets.

How soon can I walk on the carpet after cleaning?

You can walk on the carpet immediately after cleaning, but we recommend avoiding heavy traffic and wearing clean socks until it's completely dry to prevent re-soiling.

Can carpet cleaning help with allergies?

Yes, professional carpet cleaning removes allergens like dust, pollen, and pet dander that can get trapped in carpet fibers, improving indoor air quality and helping with allergy symptoms.

Do you charge by room or by square footage?

We charge based on square footage to give a more accurate and fair price. This way, you only pay for the actual space that needs cleaning.

Can I clean my carpets myself instead of hiring a professional?

While you can rent or purchase carpet cleaning machines, they typically don’t provide the same level of deep cleaning as professional equipment. Professional cleaning is more effective at removing deep stains and allergens.

What types of carpets do you clean?

We clean all types of carpets, including synthetic, wool, Berber, and area rugs. Our technicians are trained to handle each material with the appropriate care.

Will cleaning my carpet make it shrink or wrinkle?

No, professional cleaning done by trained technicians will not cause carpet shrinkage or wrinkling. Our process uses the right amount of water and suction to avoid any damage.

What can I do to maintain my carpet between professional cleanings?

Regular vacuuming, immediate spot cleaning, and using doormats to reduce dirt from entering your home can help keep your carpet clean between professional cleanings.

What happens if the stains come back after the cleaning?

In some cases, deep stains may reappear after drying. If that happens, let us know, and we’ll return to treat the area again at no extra charge.

How do I prepare my home for carpet cleaning?

Before we arrive, vacuum the carpet to remove surface dirt (if possible), clear the floor of small objects, and secure any pets. You don’t need to do anything else—we’ll take care of the rest!